Skip to Content
ESQgo®, P.C. mobile logo
Call Today888-600-1925

Understanding Amazon’s Condition Guidelines for Sellers

Sun Apr 21, 2024 General

If you’re an Amazon seller, you know the platform has strict guidelines for product conditions. The rules are there to make sure that customers get what they expect and the products are in the promised condition.

In this article, we will talk about amazon condition guidelines for sellers and give tips on how to make sure your products meet these requirements.

Why Are Amazon’s Condition Guidelines Important?

Amazon’s condition guidelines are essential for both sellers and customers. For sellers, adhering to these guidelines is crucial for maintaining a good reputation and avoiding negative feedback or returns. For customers, these guidelines provide trust and assurance that the product they are purchasing will meet their expectations.

What Are Amazon’s Condition Guidelines?

Amazon has specific guidelines for each product category, but some general guidelines apply to all products. These include:

  • Products must be new unless listed as “used – like new” or “used – very good.”
  • Products must be in their original packaging
  • Products must be free of any damage or defects
  • Products must be fully functional and include all necessary parts and accessories
  • Products should not have any markings or labels unless they came with the original packaging or if the law says they need them.

It’s important to note that Amazon has different condition guidelines for different product categories. For example, the amazon book condition guidelines differ from those for electronics. It’s crucial for sellers to familiarize themselves with the specific guidelines for their products.

Below is a summary of the different types of product conditions to help you choose the right one for your listings.


This refers to a brand-new item.


This is a pre-owned product that has undergone inspection and testing to ensure that it works and appears as new. This has been done by either an Amazon-qualified supplier (a seller or vendor) or Amazon, with minimal to no signs of wear. The product has a warranty. This means that if it doesn’t work as expected within 90 days of buying it, you can get a new one or get your money back.


This product has been graded and inspected by a qualified supplier (a seller, vendor, or Amazon) to ensure that it is in working order, with no structural imperfections that could impede its functionality.

Used – Like New or Open Box:

This item is in like-new condition, with no scratches or scuffs, and in perfect working condition. The original cover might be missing, but the original package is still in good shape, despite some minor damage. The item should be free of defects and in perfect working order, just like a brand-new item, except that the package is no longer sealed. Instructions are included.

Used – Very Good:

This well-maintained item has seen limited usage and is still in good working condition. The item may show signs of wear, such as minor scratches or cosmetic blemishes.

Used – Good:

The item may show signs of wear from consistent use, but it is still in good condition and functions properly. The item may arrive with damaged packaging or be repackaged.

Used – Acceptable:

This item may be somewhat worn but continues to function correctly. The item may arrive with damaged packaging or be repackaged. Signs of wear may include aesthetic issues, such as scratches, dents, and worn corners.

The item may have identifying markings or other signs of previous use. The item may be missing some parts or accessories, such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).


Collectible items must possess unique qualities, such as a signature or being an old edition no longer produced. A detailed description of the collectible aspects that justify the exceptional value must be provided.

How Are Products Evaluated for Condition?

Amazon has a team of trained professionals who evaluate products for condition. They use various methods, including visual inspection and testing, to determine if a product meets the condition guidelines.

If a product does not meet the condition guidelines, it will be flagged, and the seller will be notified. The seller will then provide additional information or evidence to prove that the product does meet the guidelines.

Tips for Meeting Amazon’s Condition Guidelines

Now that you understand the importance of Amazon’s condition guidelines, here are some tips to help you ensure your products meet these standards.

Be Honest About the Condition of Your Products

The first step to meeting Amazon’s condition guidelines is to be honest about the condition of your products. Don’t try to pass off a used product as new or list it as “like new” when it has significant wear and tear. This will only lead to negative feedback and returns, harming your reputation as a seller.

Inspect Your Products Thoroughly

Before listing a product on Amazon, inspecting it for any damage or defects thoroughly is essential. This includes checking for scratches, dents, missing parts, and other issues affecting the product’s condition. If you have any issues, it is suggested that you label the product as “used-acceptable” or “used-good” to avoid any problems with Amazon’s condition guidelines.

Use High-Quality Images

When you’re putting a product on Amazon, make sure you use good pictures that show exactly what the product looks like. This will help customers understand exactly what they are purchasing and can prevent any misunderstandings or negative feedback.

Provide Detailed Descriptions

In addition to high-quality images, providing detailed descriptions of your products is crucial. This includes any imperfections or defects that may affect the product’s condition. You can avoid issues with Amazon’s rules and maintain a good reputation with customers by being truthful about the condition of your products.

Use Proper Packaging

Proper packaging is crucial for meeting Amazon’s condition guidelines. This includes using sturdy boxes, bubble wrap, and other materials to protect the product during shipping. If a product gets damaged because of not being packaged properly, it won’t meet Amazon’s condition rules and could lead to negative feedback or returns.

Keep Up with Product Recalls

Amazon has strict guidelines for selling products that have been recalled. It’s important for sellers to regularly check for product recalls and take out any products that have been affected from their stock. Failure to do so can result in penalties and harm your reputation as a seller.

Common Mistakes to Avoid

Sellers often make mistakes when trying to adhere to Amazon’s condition guidelines, which can cause problems with those guidelines. Here are some mistakes to avoid:

  • Listing a product as “new” when it is used
  • Not providing accurate descriptions or images of the product’s condition
  • Failing to package products for shipping properly
  • Not staying up-to-date on product recalls


Understanding Amazon’s condition guidelines is crucial for any seller on the platform. To make sure your products meet these rules and keep a good reputation with customers, be honest about their condition, examine them carefully, and use appropriate packaging. Make sure you keep track of any changes to book condition guidelines amazon and accurately describe your products with images. By using these tips, you can meet Amazon’s guidelines and give your customers a good experience.