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Suspended For Not Fulfilling Orders After Confirming Shipment?

Mon Jan 31, 2022 Selling on Amazon

Lately, we have noticed an increase in the number of Amazon seller account suspensions due to failure to fulfill orders after confirming shipment. This can lead to having your account suspended and your ability to access Seller Central revoked. When this happens, an Amazon suspension lawyer can help you have your account reinstated.

Why Have My Seller Privileges Been Suspended For Not Fulfilling Orders After Confirming Shipment?

Our firm has noticed that when an Amazon seller’s privileges have been suspended for not fulfilling orders after confirming shipment, it is most likely because the seller was using the drop-shipping model. Drop-shipping is a fulfillment model wherein the seller doesn’t keep the products it sells in stock. Instead, the seller purchases products from a third-party supplier who then ships the items directly to the customer.

Unfortunately, without proper oversight, third parties or individuals often make the mistake of confirming orders before they are actually shipped to avoid an increase in their Late Shipment Rate while also failing to monitor the availability of inventory from suppliers to ensure that all active product offers are still in stock. This deadly combination often results in having multiple orders confirmed for shipment but not having the inventory to ship to the buyer because the product is out of stock with the supplier.

As a result of this, the seller account is deactivated for not fulfilling orders after confirming shipment, which Amazon considers to be fraudulent or deceptive activity under Section 3 of the Amazon Services Business Solutions Agreement (“BSA”). Moreover, this often results in losing access to your seller account as well.

How Can I Prevent Having My Seller Privileges Suspended For Failing to Fulfill Orders After Confirming Shipment?

There are steps you can take to help prevent your seller privileges from being suspended for not fulfilling an order after shipment has been confirmed. Our Amazon suspension lawyer recommends that you:

  • Whenever practicable, avoid the drop-shipping model. Although the drop-shipping model is not in itself prohibited by Amazon, most of the drop shipping models operating on the marketplace violate Amazon’s Drop Shipping Policy
  • Upgrade your technology to automate the multi-party drop shipping process so that it operates in real-time. 
  • Share real-time information regarding shipment with your suppliers, any third party in charge of shipping, and customers. This helps to eliminate customer irritation and disappointment.
  • Do your research before contracting with a third party. Confirm they have a solidly built delivery program and a proven track record of only confirming orders that can be fulfilled. 
  • Insist on having regular performance reports completed for you to monitor critical dropshipping milestones, such as when the order was placed and when the customer was told to expect the delivery; when the order was confirmed; Advanced Shipping Notice (ASN); and Proof of Delivery (POD).

Speak with the Team at ESQgo

If your Amazon seller account has been suspended for failure to fulfill orders after confirming shipment, or for any reason, you need to speak with an Amazon suspension lawyer at ESQgo. Our firm has helped countless Amazon sellers have their suspended accounts reinstated. We may be reached by calling 888-600-1925 or via our contact page.