What to Do If Your Amazon Seller Account Gets Suspended for Drop Shipping

If you face Amazon Drop Shipping Suspensions, it’s important to remember that there are ways to overcome this obstacle and get back to doing what you love – selling on the platform. This guide will equip you with the necessary information and tips to successfully navigate the suspension process and emerge stronger on the other side.

Understand the reason for the Amazon Drop Shipping Suspensions

To resolve an Amazon Seller Account suspension due to Drop Shipping, the initial step is to understand the cause of the suspension. It is helpful to refer to Amazon’s Drop Shipping Policy for this purpose, but if you’re short on time, here’s a summary:

• Amazon allows drop shipping only for sellers identified as the seller of record on all invoices, packing slips, and the external packaging.
• Examples of prohibited drop shipping practices include shipping orders with information indicating a seller name or contact information other than your own.

One of our attorneys at ESQgo explained Amazon’s Drop Shipping Policy and its implication provides. In this post, you can find further clarification on prohibited practices.

Create a plan of action.

Amazon is not precise or consistent when suspending accounts for drop shipping. Sometimes you could be suspended for an utterly preventable reason, and the Seller commits a mistake for lack of knowledge. But, in other cases, Amazon can suspend your account on baseless accusations or just untruth facts.  

Understanding what happens can be tricky because Amazon doesn’t share details about the fundamental reasons for your suspension in every case. So, the best thing you can do before sending an appeal letter to Amazon is to gather evidence or documentation supporting your claim. This could include invoices, receipts, shipping records, or other relevant documents proving your compliance with Amazon’s policies.

If you need help with Amazon accepting your invoices as evidence, read our post about proper invoicing from the supplier for Amazon Sellers.  

Make sure to organize and present this evidence clearly and concisely when communicating with Amazon’s seller support team. Providing solid evidence can significantly increase your chances of resolving the suspension and reinstating your account.

When writing the Plan Of Action for Amazon Drop Shipping Suspensions

This plan should outline the steps you will take to rectify the situation and prevent it from happening again. Be specific and provide clear solutions to the problems identified by Amazon.

This shows that you are taking the matter seriously and are committed to following their policies and guidelines.

Present your plan of action to Amazon’s seller support team and be prepared to make any necessary adjustments based on their feedback. By demonstrating your willingness to improve and comply with their rules, you increase your chances of having your account reinstated.

After collecting all necessary evidence and creating a detailed plan, it’s time to appeal your Amazon account suspension. This is your chance to explain your steps to address the underlying issues and showcase your commitment to following their policies.

Be clear and concise in your explanation and outline your actions to rectify the problem. Honesty and transparency are crucial in your appeal, as false information could harm your chances of account reinstatement.

Remember not to disclose everything you know or admit to anything that could hurt your case. Consider seeking professional legal help if you encounter complexities in your case.

Submit your appeal through Amazon’s seller support team, and be prepared to provide additional information or documentation if requested. Patience is vital, as Amazon may take time to review and respond to your appeal.

Follow up and monitor the progress.

Once you’ve submitted your appeal to Amazon, keeping track of any progress made on your case is crucial. Be sure to check your email regularly for any updates or requests for additional information from Amazon’s seller support team. Respond promptly and provide any requested information as soon as possible.

It’s recommended that you maintain a record of all communication with Amazon, including dates, times, and the content of each interaction. This will help you stay organized and provide evidence of your attempts to resolve the issue. It’s essential to remain patient throughout the process, as Amazon may take time to review and respond to your appeal.

Communicating proactively and consistently with Amazon demonstrates your commitment to following their policies and guidelines. With persistence and a proactive approach, you’ll have a better chance of reinstating your account and returning to selling on the platform.

Speak With an Amazon Seller Attorney at ESQgoⓇ

An Amazon seller attorney can help explain the Appeal process and what you can expect to happen. They can also help you through the entire process of getting your business back to selling on Amazon. We can be reached by calling 866-203-0541 or via our contact page. We offer a free initial 30-minutes consultation.