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Troubleshooting Guide: Amazon Flex Account Deactivated

Thu Nov 9, 2023 General

If you’re an Amazon Flex driver, you know how important it is to maintain a good standing with the company. But you might get an email saying your Amazon Flex account is deactivated. This can be a frustrating and confusing experience but don’t worry. If you type on the Google search: “my Amazon Flex account was deactivated,” this is the help you seek.

This guide can help you determine why your Amazon Flex account was deactivated and how to fix it.

Why Amazon Flex deactivated my account?

There are a few reasons why your Amazon Flex account may have been deactivated. Here are the most common ones:

Low Delivery Performance

One of the main reasons for deactivation is low delivery performance. This means you have often missed delivery times, sent packages to the wrong place, or had many packages not delivered. Amazon wants its Flex drivers to do well and keep customers happy. They may turn off your account if you don’t meet their expectations regularly.

Violation of Amazon Flex Policies

Amazon has strict rules for its Flex drivers. If you break any of them, your account might get deactivated. This includes not following delivery instructions, using your vehicle for deliveries, or not correctly scanning packages.

Failure to Pass Background Check

You must pass a background check before being approved as an Amazon Flex driver. Your account may be deactivated if any new information comes to light during a routine background check.


If you haven’t completed any deliveries for an extended time, your account may be deactivated due to inactivity. Amazon wants to ensure its drivers are actively working and fulfilling delivery requests. Next, we will explore what to do if you wonder if Amazon Flex deactivated your account.


What Should I Do If My Amazon Flex Account Is Deactivated?

If you receive an email stating that your Amazon Flex account has been deactivated, don’t panic. Here are the steps you should take to resolve the issue:

Check Your Email for a Deactivation Notice

The first thing you should do is check your email for a deactivation notice from Amazon. This email will explain why you were deactivated and how to appeal the decision.

Appeal the Decision

If you think your account was deactivated unfairly, you can argue against the decision. To do that, you must show evidence proving your deactivation was wrong. For example, if your account was stopped because of inadequate delivery service, you can send pictures of successful deliveries or customer reviews that show how well you performed.

Contact Amazon Flex Support

If you cannot appeal the decision or need further clarification, contact Amazon Flex support for assistance. They will be able to provide more information on why your account was deactivated and what steps you can take to resolve the issue.

Reapply for Amazon Flex

If your account was turned off because you didn’t use it or didn’t pass a background check, you can apply again for Amazon Flex. However, review the entire application process again, including a background check.

How Can I Avoid Deactivation in the Future?

To avoid having your Amazon Flex account deactivated in the future, here are some tips to keep in mind:

Follow Delivery Instructions Carefully

Make sure to read and follow all delivery instructions provided by Amazon carefully. This includes where to leave packages, how to handle special requests, and any other specific instructions for each delivery.

Use the Correct Vehicle for Deliveries

Amazon Flex drivers are required to use a four-door, mid-sized sedan or larger vehicle for deliveries. Using a personal vehicle that does not meet these requirements can result in deactivation.

Properly Scan Packages

When delivering packages, scan each package using the Amazon Flex app properly. This ensures that the package goes to the correct address and avoids problems with delivery.

Communicate with Customers

If you can’t find where to deliver something or if there are any problems with a delivery, talk to the customer. This can help prevent any misunderstandings and improve customer satisfaction.

Stay Active

Stay active as an Amazon Flex driver to avoid deactivation due to inactivity. This means completing deliveries regularly and not taking extended breaks from the program.

Who Can I Contact for Help?

If you have trouble with your Amazon Flex account or have questions, contact Amazon Flex support for assistance. They can provide more information on your situation and help you resolve any issues.


If your Amazon Flex account gets turned off, it can be unpleasant. But it’s important to stay calm and follow the steps in this guide. By knowing why you got turned off and taking the necessary actions to fix the problem, you can return to delivering packages and making money with Amazon Flex. Always follow Amazon’s rules and guidelines to prevent being turned off again.